Streamlining Information Services Using Chatbots

Library Technology Reports v.49 no.8, November/December 2013 Chatbots offer an efficient way to answer common questions or point patrons to online resources. The report "Streamlining Inforamtion Services Using Chatbots" describes how to create a chatscript. After describing two creation option, AIML (Artificial Intelligence Markup Language) and ChatScript, the report uses examples of AIML script to demonstrate functionality. Readers will learn about the functionality obtained from basic text interfaces, talking avatars, and passing queries. The chatbots can be implemented on web pages, mobile apps, or information kiosks.