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The Big Book of Customer Service Training Games: Quick, Fun Activities for Training Customer Service Reps and Anyone Else Who Deals with Customers (English)

Help your employees to excel in dealing with the public with this stimulating, fun-filled...Added June 12, 2009
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The Mcgraw-Hill Guide to Starting Your Own Business: A Step-by-Step Blueprint for the First-Time Entrepreneur (English)

The bestselling first edition of The McGraw-Hill Guide to Starting Your Own Business sold more...Added June 12, 2009
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Business Communication (English)

With advice and tools for improving a wide array of communication skills—from delivering an...Added June 12, 2009
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Abraham Lincoln: Speeches and Writings Vol. 2 1859-1865 (LOA #46) (English)

Abraham Lincoln was the greatest writer of the Civil War as wellas its greatest political leader....Added June 12, 2009
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The Bell Jar (English)

The Bell Jar chronicles the crack-up of Esther Greenwood: brilliant, beautiful, enormously...Added June 12, 2009
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The Foreign Student: A Novel (English)

"This wonderful hybrid of a novel—a love story, a war story, a novel of manners—introduces a...Added June 12, 2009
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The Grapes of Wrath

The Pulitzer Prize-winning epic of the Great Depression, a book that galvanized—and sometimes...Added June 12, 2009
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The Elements of Style

The revisions to this edition are purposely kept minimal in order to retain the book's unique...Added June 12, 2009
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An Unfinished Life: John F. Kennedy, 1917-1963 (English)

Drawing on previously unavailable material and never-before-opened archives, An Unfinished Life is...Added June 12, 2009
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The Bonesetter's Daughter (English)

""As compelling as Tan's first bestseller, The Joy Luck Club. . . No one writes about mothers and...Added June 12, 2009